Services

Welcome to Pampered Pets Boarding

Deposits Process

All deposits must be paid at the time of booking. If deposits are not completed, we reserve the right to reuse the space.

A kind notice: All deposits are non refundable.

£0 - £50 Booking : Half deposit required

£50 - £100 Bookings: £25 Deposit required

£100 - £200 Bookings: £50 Deposit required

£200 - £400 Bookings: £100 Deposit required

£400 + Bookings: Half deposit required

All deposits are deducted from your bill. The remainder of your bill will be taken when you collect your pets on the day. 

Vaccinations,  Health Requirements / Fleeing and worming
The health and safety of all animals in our care is our top priority. To protect every guest, we require all dogs and cats to be fully vaccinated, fleas and wormed before boarding with us. Proof of up-to-date vaccinations must be provided on arrival, including boosters for common diseases such as Distemper, Hepatitis, Parvovirus, Leptospirosis (DHP/L4) for dogs and Feline Enteritis, Herpes and Calicivirus (cat flu) for cats. We also strongly recommend the Kennel Cough (Bordetella) vaccine for dogs. Please note that failure to provide valid vaccination records may result in refusal of boarding, as we have the right to decline admission to any animal that does not meet our health and safety requirements. These precautions help us maintain a clean, disease-free environment, ensuring every pet enjoys a safe and healthy stay.  

Administering Medication

We understand that some pets require regular medication, and our experienced team is fully trained to administer tablets, liquids, and topical treatments as part of their daily care routine. All medications must be clearly labelled with your pet’s name, dosage instructions, and the prescribing veterinary practice’s details. Owners are required to provide written consent and clear administration guidance upon check-in. Please note that we do not administer injections, and we reserve the right to refuse admission or medication administration if instructions are unclear, unlabelled, or if we believe it could compromise your pet’s welfare or the safety of others. Our priority is always to ensure every animal receives the correct care in a calm, safe, and professional environment.

Veterinary Treatment During Boarding

The health and wellbeing of every animal in our care is our top priority. If your pet becomes unwell or requires veterinary attention during their stay, we will act promptly in their best interests. In most cases, we will contact your registered veterinary practice to ensure continuity of care. However, if urgent treatment is needed and your vet is unavailable, we reserve the right to use our on-call or local veterinary practice to provide immediate assistance. Any veterinary fees incurred while your pet is boarding with us remain the responsibility of the owner and must be settled in full upon collection. We will always keep you informed of any concerns or treatments carried out to ensure transparency and peace of mind.

Stress, Anxiety, and Aggression

We understand that staying away from home can be a big change for some pets, and our team takes every step to help them settle in comfortably. We use calm handling techniques, gentle reassurance, and enrichment activities to reduce stress and anxiety wherever possible. However, if a pet shows signs of extreme stress, fear, or aggression that may affect their welfare or the safety of our staff and other animals, we will contact the owner or emergency contact to discuss the best course of action. In some cases, this may include early collection or seeking veterinary advice. We reserve the right to refuse or terminate a stay if a pet’s behaviour poses a risk to themselves, our staff, or other animals. Our priority is always the safety, comfort, and wellbeing of every pet in our care.

Licensed and Trusted Boarding Facilities.
We’re proud to be a fully licensed boarding kennels and cattery, meeting all local authority standards for animal welfare, safety, and care. Our current Animal Boarding Establishment Licence is issued by Gedling Borough Council, ensuring that every aspect of our business, from hygiene and housing to staff training and enrichment, complies with the Animal Welfare (Licensing of Activities Involving Animals) Regulations 2018. You can view our licence as a sign of our commitment to providing a safe, caring, and professional environment for every pet in our care.

 

Safe and Comfortable Collection & Drop-Off Service

We offer a convenient collection and drop-off service to make your pet’s stay as stress-free as possible. Our fully air-conditioned electric transport van is purpose-built and professionally fitted for animal comfort and safety. Each compartment is secure, hygienic, and temperature-controlled, water is provided and calming music is played, ensuring your pets travel in a calm and comfortable environment at all times. Whether you’re at work, busy, or simply prefer the ease of home collection, our dedicated team will ensure your pet arrives safely and happily, every time. 

Collection and dop-off times:

Monday - Saturday: 10:00 - 12:30 / 15:00 - 17:30

Sunday: 10:00 - 12:00 / 15:00 - 17:00

At our kennels and cattery, we provide a safe, comfortable, and caring environment where every animal is treated with the same love and attention as our own. Our facilities are traditional but well-maintained, heated and air-conditioned to ensure pets remain comfortable in all seasons, with temperatures monitored regularly for their safety and wellbeing. We offer daily one-to-one enrichment sessions including scent work, tunnels, puzzle feeders, and interactive toys to keep pets mentally and physically stimulated. Our dedicated team carefully monitors each animal’s health, behaviour, food, and water intake daily, ensuring any changes are quickly recognised and addressed. We provide all essential amenities including food, comfortable bedding, feeding bowls, cleaning supplies, Nightly welfare checks and of course treats! so your pet has everything they need for a happy and relaxed stay. With plenty of human interaction and individual attention, and all day access to our outdoor enrichment areas, we ensure every guest feels secure, cared for, and content throughout their time with us.

Opening Hours

Our reception is open Monday to Saturday from 10:00am – 12:30pm and 3:00pm – 5:30pm, and on Sundays from 10:00am – 12:00pm and 3:00pm – 5:00pm. These hours are for arrivals, collections, and general enquiries. To ensure the safety and comfort of all animals in our care, we kindly ask that customers visit only during these designated times.

We accept bookings over the Christmas period, but please note that our reception is closed on Christmas Day and Boxing Day, so no arrivals or collections can take place on those dates. Rest assured, all pets staying with us during the holidays continue to receive full care and attention from our dedicated Team.

Cancellations, Deposits and Out of Hours fees.

To secure your booking, we require a non-refundable deposit at the time of reservation. This deposit confirms your space and is deducted from the total balance due. All payments must be made in full before or on the day your pet is collected. We understand that plans can change, so if you need to cancel or amend your booking, please let us know as soon as possible. Cancellations made with less than 14 days’ notice may be charged in full, as we allocate accommodation and staffing based on confirmed bookings. During peak periods, including school holidays and Christmas, deposits are strictly non-transferable. These policies help us ensure fairness, maintain availability, and continue providing the highest level of care for every animal in our Care. Please note if you arrive before or after our allotted opening hours then an £10.00 out of Hours Fee will be added to your bill.

Our Price List:

Small dog price:

£25.00 one small dog overnight 

2 small dogs sharing

£42.00 per night

3 small dogs sharing

£55.00 over night

Medium Dog  price:

£30.00 one medium overnight

£47.00 2 medium dogs sharing overnight

£60.00 3 medium dogs sharing overnight

Large dog Price:

£35.00 one Large dog overnight 

£55.00 2 Large dogs sharing overnight

Ex Large dog price:

One extra large dog £40.00 per dog as must be separate. Kennels are not big enough for 2 sharing.

Cat prices:

£16.00 per cat for all catteries.

£ 28.00 for 2 cats sharing double chalet only 

Charges per animal may vary depending on additional care needs and temperament of animals.

Please note prices are a minimum of a day and half charge for overnight stays. 

If collecting in the morning: Half day charge 

If collecting in the afternoon: Full day charge

Complaints and Compliments

We value all feedback from our customers and use it to continually improve the care and service we provide. If you have a compliment, we’d love to hear it, our team takes great pride in their work, and your positive feedback helps us recognise and reward their efforts. You could do this in person, via telephone or alternatively you can leave us a review on our social media accounts or Google.

If you wish to make a complaint, please speak to a member of staff on premises or contact management directly via our email address which is; pamperedpetsnotts@gmail.com so we can resolve the issue quickly and fairly. We take all concerns seriously and aim to investigate and respond promptly, ensuring transparency and professionalism throughout.

Your feedback, whether positive or constructive, helps us maintain the highest standards of animal welfare, safety, and customer satisfaction.

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